Resume
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MAY PO-YING YAN
EDUCATION
Masters of Information Studies University of Toronto 2010
Bachelor of Applied Science (Aerospace Engineering) University of Toronto 1998
EXPERIENCE
Reference Librarian, September 2009 – Present
University of Toronto Libraries (Graduate Student Library Assistant)
• Conduct reference interviews and research on behalf of undergraduate, graduate students, faculty, alumni and general publics on topics ranging from engineering to law.
• Locate engineering, scientific research information, including patents for patrons based on their research needs using specialized databases and print material and internet searches for grey literature such as government publications. Work with standards and publications of technical associations, as well as monographs and journals within the University of Toronto Library system.
• Instruct students in Information Literacy: how to develop research strategies, evaluation and use of materials available in library and on the internet; how to use library resources: ex. OPAC, eResources, citation managers.
• Copy cataloguing using SirsiDynix Symphony ILS. Materials processing.
User Support/Instructional Librarian, October 2008 – Present
University of Toronto Libraries (Graduate Student Library Assistant)
• Conduct virtual reference interviews in support of RefWorks for Canadian universities and institutions via email and phone.
• Instruct patrons and librarians in using the various features of RefWorks including how to work with vendor databases. Liaise with vendors regarding application requests from patrons and in troubleshooting problems.
• Wrote instructional material (help files and screen-casts) for OCUL Scholarsportal E-Journal service.
• Teach library workshops; write scripts and handouts for instructional sessions.
• Initiated wiki information re-architecture. Write and manage internal knowledge management through intranet wiki.
• Interviewing, training and mentoring of new team members.
Cataloguer, May 2009
Ernst & Young, Toronto (Practicum)
• Analyzed Catalogue Team proprietary catalogue system and wrote interactive User Manual for staff instruction based on existing documentation and development team interviews.
• Catalogued electronic resources in a proprietary system including resource description, and assignment of taxonomy terms as resource Metadata. Weeded out and updated catalogue entries as needed.
Web & Print Design Consultant, March 2006 – Present
May Yan Designs Inc./Pistache, Toronto, (Owner)
• Information Architecture: organized website materials for effectiveness and impact.
• Website Design of complete website architecture: from Front-end “look and feel” using web standards with cross browser accessibility, maximizing usability; to Back-end: database, file structure, backups strategies.
• Worked on the design and layout of clients’ print material: educational workbooks, sales brochures, sales letters etc.
• Copy-editing to enhance client sales message and increase revenue.
Vice President of Technology Dec 2003 – Mar 2005
Programmer Analyst Jul 1998 – Dec 2003
The Goldman Sachs Group Inc., New York, New York
• Steady promotion from New Associate to Vice President and team manager based on excellence in leadership skills, project management, client orientation and service.
• Lead globally diverse teams to effectively complete projects with clear communications between team members in London, Tokyo and India. Created internal knowledge transfer/management intranet to improve communication and knowledge sharing.
• Excelled in high stress situations while managing and delivering on multiple projects and priorities.
• Increased revenues by working with business units and external clients to develop new product offerings for Futures and Options and Prime Brokerage business.
• Prepared and maintained detailed functional project documentation: business requirements, use cases, work-flow charts, diagrams to describe business problems and solutions by functioning as a liaison between business units and technologists.
• Represented GS technology in external client sales meetings and liaised with these clients through life cycle of product development. Provided and facilitated solutions to clients’ business problems to increase their loyalty to GS products and services, ex. Identifying solutions in other departments to solve client problems.
• Developed and maintained project plans, milestones, delivery schedules. Managed, delegated, supervised team work assignments of five direct reports and external team member in matrix organizational structure.
• Set meeting agendas, gained consensus as needed while managing expectations with all stakeholders: project sponsors and owners, and upstream / downstream component technology groups. In particular on reconciliation engine project used by hundreds of clients.
• Trained staff on business knowledge, systems information, team procedures and best practices. Initiated knowledge management program to capture and share team knowledge.
• Mentored, taught and supervised new analysts and junior team members.
• Designed and maintained data models describing data elements (data dictionary and thesauri) through analysis of business needs, project requirements and functionality.
• Wrote and optimized complex database queries to improve efficiency of processing and reduce database loads and streamline performance of website. Enhancements in database performance improved Futures Client Web performance by 100%.
AWARDS & PROFESSIONAL DEVELOPMENT
Awards: Huang Tso-Ping and Wu Yao-Yu Scholarship from the CALA (2009).
Associations: Special Libraries Association, Canadian Library Association, American Library Association and Chinese American Library Association.
Certificates: Legal Research on the Internet Certificate – University of Toronto, Faculty of Information, Professional Learning Centre (February 2008).
Courses: Introduction to Prospect Research, Faculty of Information, Professional Learning Centre (April, 2010)
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